CNX User Diagnostics

CNX User Diagnostics helps support teams and site owners troubleshoot faster. It shows the details that shape the signed-in user's experience (language, time zone, permissions, licences and browser behaviour) so you can quickly understand why a page looks or works differently for someone.

Add it to a help or support page and ask people to share what they see when they report a problem.

• Language and time zone. See the settings that affect how content, dates and times appear.
• Permissions. Check what the signed-in user can access on the current site.
• Licences. Confirm which Microsoft 365 licences are assigned to the user.
• Browser behaviour. Identify browser details that can change how pages display and behave.

CNX User Diagnostics reports on whoever is signed in, so there's little to set up. Configure the web part in the property pane: with the page in edit mode, select the web part, then select Edit web part (the pencil icon).

Once the package is deployed to your tenant, add CNX User Diagnostics to a modern SharePoint page:

• Place the web part on a page everyone can access.
• Tell people what information the page shows before they share it with support.
• If the package requests Microsoft Graph permissions, approve them so licence details can be shown.
• Pair it with CNX Support so people can find help and share diagnostics in one place.

Have a question about CNX User Diagnostics, or found something that doesn't work as expected? Contact CanoeUX and tell us what you expected to happen and what happened instead. Screenshots help, and for display or access issues, so does the output of CNX User Diagnostics.

Planning a wider intranet? Explore our SharePoint and digital workplace services.