SharePoint Web Parts Essentials
CNX Support
Display support contacts, email information and links to helpful resources.
Overview
CNX Support gives employees one clear place to find help. Display the right contacts, email information and links to helpful resources, so people spend less time searching and more time getting answers.
Add it to service desk pages, department sites and project sites so help is always one click away.
Features
- Support contacts. Show who to contact for help with a service, tool or process.
- Email information. Give people the right email address for their request.
- Helpful resources. Link to guides, FAQs, request forms and other self-service resources.
Configuration
Configure CNX Support in the property pane: with the page in edit mode, select the web part, then select Edit web part (the pencil icon).
| Setting | What it controls |
|---|---|
| Contacts | The people or teams who provide support. |
| The address people should use for requests. | |
| Resource links | Links to guides, forms and other helpful resources. |
Usage
Once the package is deployed to your tenant, add CNX Support to a modern SharePoint page:
Open the page and select Edit.
Hover where you want the web part to appear and select the + (Add a new web part) button.
Search for CNX Support and select it.
Open the property pane and add the support contacts, email information and resource links.
Select Republish to share your changes.
Examples
IT service desk
List the service desk email, key contacts and links to the most common how-to guides.
Human resources help
Point employees to the right HR contact and the policies they ask about most.
Best practices
- Prefer shared mailboxes and team contacts over individuals, so details stay accurate when people change roles.
- Review links regularly and remove anything out of date.
- Use clear, action-oriented link text such as “Submit an IT request”.
Release notes
Initial release
Coming soon
- First release, included in CanoeUX SharePoint Web Parts Essentials.
Support
Have a question about CNX Support, or found something that doesn't work as expected? Contact CanoeUX and tell us what you expected to happen and what happened instead. Screenshots help, and for display or access issues, so does the output of CNX User Diagnostics.
Planning a wider intranet? Explore our SharePoint and digital workplace services.
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Support CanoeUX
CanoeUX SharePoint Web Parts Essentials is provided free of charge.
If these web parts helped you save time or deliver value to your organization, consider supporting future development.